The following tips will help ensure that your product is handled safely and securely during the shipping process. Please be advised that JTECH is not responsible for any impact/shipping damage that occurs during the return shipping process, so make sure you pack your item(s) as carefully as possible.

Key shipping steps/tips include:
  1. Always contact customer Care to receive a Return Material Authorization (RMA) number.
  2. Return only the equipment listed under that RMA number to avoid delays in service.
  3. If the original box is unavailable, ship your product in a corrugated cardboard box.
  4. Do no send your item in an envelope. Always use a heavy box with packing material and ensure that the RMA number is on the outside of the box.
  5. Always send your package in via a traceable method (e.g. FedEx/UPS).
  6. JTECH highly recommends that you have your package insured by your carrier/postal service when you ship it.
  
   



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