La Cima's' Twin Peaks Restaurants have been using Host Concepts for many years. The entire front of house from managers to servers at the door and on the floor are fully trained on how this waitlist management system to ensure our guests are seating quickly.
We couldn’t ask for a more organized way to prioritize a wait list, seat guests in a timely manner and receive feedback.
Twin Peaks, a high-volume restaurant, uses HostConcepts to manage their operations
HostConcepts is used on a daily basis in Twin Peaks 15 (soon to be 16) restaurants. The high-volume, especially on the weekends with sporting events, convention traffic, etc. is easily managed and keeps management and staff organized with the influx of guests.
With HostConcepts waitlist and table management the team is able to keep track of available tables and equitably seat guests across all our server's sections. This ensures our guests are seated quickly and our servers are able to deliver the best possible service.
Pair HostConcepts with JTECH's IStation and stay connected with guests via pager and/or SMS text. The combination of waitlist and table management and guest communications is the key to speeding table turns and increasing revenue.
Twin Peaks also uses the HostConcepts guest feedback feature to get customer input on their experience so they can constantly keep their finger on the pulse of the guest experience.
"We couldn’t ask for a more organized way to prioritize a wait list, seat guests in a timely manner and receive feedback" says Twin Peaks management.
Contact us to learn more about JTECH's HostConcepts the "All In One Waitlist and Table Management System" and how it can improve your operations and guest experience,