Display Not Showing Scheduled Content - Double Scheduling Issue

Symptoms

• Display loads correctly
• Screen name appears
• No error messages
• Content does not play at the expected time
• Some content may appear, but not the scheduled items

Root Cause

Scheduling is configured in two places at the same time:

• Playlist level (images/videos scheduled inside playlist)
• Screen level (screen also has schedule applied)

This creates a conflict, and the system may not display content correctly.

 How to Confirm

Step 1 – Check Playlist Scheduling

1. Log into JTECH CMS (JTECH Studio)
2. Open the playlist assigned to the screen
3. Check if Images/videos have time or day schedules

Step 2 – Check Screen Scheduling

1. Open the screen configuration
2. Check if the screen also has:
   • Day restrictions
   • Time restrictions
     
     

If both are scheduled → this is the issue

Resolution

Best Practice: Schedule ONLY inside the playlist

Do the following:

1. Keep scheduling ONLY at the playlist level
2. Remove any scheduling from the screen
3. Make sure the screen is set to run continuously (no schedule)

Why This Works

• Playlist controls what to show and when
• Screen should only control where to show
• Avoids conflicts between two scheduling layers

Important Notes

• Do NOT schedule both playlist and screen
• This is a common cause of “content not showing”
• This is not a device or connectivity issue

When to Escalate

• Playlist is correctly scheduled
• Screen has no schedule
• Content still does not display