SmartCall Messenger

Healthcare Waitlist App 

Our healthcare and doctor waitlist app improves staff efficiency and increases patient satisfaction. Track wait times, manage appointment flow and page or text staff and patients. 

SmartCall Messenger is a HIPAA compliant healthcare waitlist app. Discreetly manage patient flow and send notifications when the doctor or department is ready for them.  

The intuitive interface allows medical staff to send messages to cell phones and pagers. Run reports to see the number of patients along with the average wait time.

Free 30 Day Trial


Additional Features

Our doctor waitlist app helps you manage staff and patient workflow.


Welcome Message

Send a default welcome message automatically or create a custom welcome message when the patient enters the system. 


Easily add notes for patients so the medical staff can stay updated on details discreetly. 

Patient Texting

Text patients when the doctor is ready to see them or welcome them when they enter the waitlist.

Immediate Activation

Get started right away. No set-up needed.

Use Paging System

Easily integrate our line of healthcare pagers or your existing healtcare paging system for maximum flexibility. 

Visual Interface

Full color, at-a-glance view of patient rotation, wait times and paging history.

Secure Communication 

The SmartCall Messenger web server is a local, HTTPS envirionment for optimal privacy and security.

HIPAA Compliant

HIPAA, the Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data. Our app, network, and process security measures follow this standard.


View waitlist number and average wait time across specific departments on any given day, week or year. Export reports as needed. 





Admin Reports

  • How many visits 
  • Wait times 
  • Staff / User on duty
  • Export to .CSV or .XLS

Web Browsers

  • Google Chrome
  • Firefox – version 31.0 or higher
  • Internet Explorer – version 10 or higher
  • Opera version 23.0


  • Each department has their own waitlist
  • Add as many departments as needed 
  • Select icon and name for department

Administrative Info

  • Add a company logo
  • Edit Company Info
  • Add/Edit Pagers and Transmitters
  • Add/Edit Departments
  • Add/Edit Preset Messages

Manage Staff Access

  • Add/Edit Users and Passwords
  • Choose specific names or titles for users
  • Manage access permissions by department

SMS Texting

  • Send unlimited SMS to patients or staff
  • Outgoing texts via secure HTTPS 


Free 30 Day Trial


Operating Systems

  • Windows 
  • Mac

Supported Browers

  • Google Chrome
  • Firefox -version 31.0 or higher
  • Opera version 23.0 


  • American English

You can use SmartCall Messenger as a stand-alone text waitlist app. Or, you can integrate the app with our healthcare paging system.



IStation Transmitter

 Optional Healthcare Pagers

Try these guest pagers that work seamlessly with SmartCall Messenger.

SmartCall™ Coaster Pager


QuietCall® Coaster Pager


SmartCall® IQ Pager


QuietCall IQ® Pager

Optional Staff / Manager Pagers

Try these staff & manager pagers that work great with HostConcepts®



Alpha-Numeric Pager

StaffCall IQ.gif

StaffCall IQ®


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