The SmartCall Messenger Waitlist App improves staff efficiency and increases patient and customer satisfaction.
Track wait times, manage customer or patient flow and instantly notify them when it is their turn via text or pager.
Ideal for healthcare, doctors offices, retail and any other business that needs to manage waiting customers and vendors.
The intuitive interface allows staff to send messages to cell phones and pagers. Run reports to see the number of people waiting along with the average wait time.
SmartCall Messenger is a HIPAA compliant. Discreetly manage patient flow and send notifications when the doctor or department is ready for them.
You can use SmartCall Messenger as a stand-alone text waitlist application or you can integrate with our paging systems.
Send a default welcome message automatically or create a custom welcome message when the patient or customer enters the system.
Easily add notes for so staff can stay updated on details discreetly.
Text patients and customers when it is their turn or welcome them when they enter the waitlist.
Get started right away. No set-up needed.
Full color, at-a-glance view of wait rotation, wait times and paging history.
The SmartCall Messenger web server is a local, HTTPS environment for optimal privacy and security.
HIPAA, the Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data. Our app, network, and security follow this standard.
View waitlist volume and average wait time across specific departments on any given day, week or year. Export reports as needed.