SmartCall Waitlist Management Paging and Text
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Ideal for healthcare, doctors offices, retail, trucking and any other business that needs to manage waiting customers and vendors. Track wait times, manage customer or patient flow and instantly send notifications when it is their turn via text or pager.
- Connect with patients, customers and employees via text and pager
- Coordinate curbside clients and delivery staff
- Send and receive messages via SMS text
- Message and send alerts via alphanumeric pagers
- View reporting for operations, productivity and wait time management
- Secure communications with HIPAA compliant messaging
Use SmartCall Messenger as a stand alone text waitlist application or integrate with one of our paging systems. SmartCall Messenger offers the flexibility to stay connected to clients that do not have cell phones or when you don't want staff using their phones. IPAA Compliant
Know your communications are secure and private. The SmartCall Messenger web server is a local, HTTPS environment for optimal privacy and security. Also, SmartCall Messenger follows HIPAA, the Health Insurance Portability and Accountability Act, standards for protecting sensitive patient data.
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Features
Easy Set-up & AdministrationEasily customize with your company's logo and manage users,
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Manage Multiple Departments And FlowAt-a-glance view of wait rotation, wait times and client flow.
Easily add notes for so staff can stay updated on details discreetly. |
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Text NotificationSend a welcome message automatically when the patient or customer enters the waitlist. Text patients and customers when it is their turn.
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Pager NotificationEasily add pagers to SmartCall Messenger as an alternative to texting. Ideal for staff notifications so you can keep employees focused.
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Reportingepor View waitlist volume and average wait time across specific departments on any given day, week or year. Export reports as needed.
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