SmartCall Patient Management System

SmartCall Messenger Screen Collage

SmartCall Waitlist Management Paging and Text

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Ideal for healthcare, doctors' offices, retail, trucking and any other business that needs to manage waiting customers and vendors.  Track wait times, manage customer or patient flow and instantly send notifications when it is their turn via text or pager.

→ Connect with patients, customers and employees via text and pager
→ Coordinate curbside clients and delivery staff
→ Send and receive messages via SMS text
→ Message and send alerts via alphanumeric pagers 
→ View reporting for operations, productivity and wait time management
→ Secure communications with HIPAA compliant messaging

Use SmartCall Messenger as a stand-alone text waitlist application or integrate with one of our paging systems.  SmartCall Messenger offers the flexibility to stay connected to clients that do not have cell phones or when you don't want staff using their phones. IPAA Compliant

Know your communications are secure and private.  The SmartCall Messenger web server is a local, HTTPS environment for optimal privacy and security.  Also, SmartCall Messenger follows HIPAA, the Health Insurance Portability and Accountability Act, standards for protecting sensitive patient data. 


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Easy Set-up & Administration  

Easily customize with your company's logo and manage users, 

  • Add/Edit Users and Passwords
  • Set-up User Names and Titles
  • Manage Access By Department

SmartCall Messenger Admin Screen F

Click to Enlarge


Manage Multiple Departments and Flow

At-a-glance view of wait rotation, wait times and client flow. 

Easily import schedules of the day's appointments as a CSV or XLS for proper mapping.

  • Department Specific Waitlists
  • Add Unlimited Departments 
  • Add Icon and Department Name

Easily add notes for so staff can stay updated on details discreetly.

SmartCall Messenger Department Set Up F

Click to Enlarge




Text Notification

Send a welcome message automatically when the patient or customer enters the waitlist. 

Text patients and customers when it is their turn. 

Also save staff time with pre-set messages for recurring events that have common instructions.




SmartCall Messenger Welcome Message FClick to Enlarge

Pager Notification

Easily add pagers to SmartCall Messenger as an alternative to texting. Ideal for staff notifications so you can keep employees focused.  




SmartCall Messenger Pager Set Up FClick to Enlarge


View waitlist volume and average wait time across specific departments on any given day, week or year. Export reports as needed.

  • Number of Visits 
  • Wait Times 
  • Staff / User On Duty
  • Export to CSV or .XLS


Smartcall Messenger Report Screenshot FClick to Enlarge





Operating Systems


Supported Browsers

Google Chrome
Firefox - Version 31.0 or higher
Internet Explorer - Version 10 or Higher
Opera Version 23.0


American English




ISTATION Transmitter (If using a paging system with the app)

Compatible Pagers

QuietCall IQ® Pager
QuietCall® Coaster Pager
SmartCall™ Coaster Pager
SmartCall IQ® Pager
GuestCall Pagers

SMS Texting

Unlimited SMS texts
Outgoing texts via secure HTTPS 
HIPAA Compliant

Need an Expert

Let one of our Customer Success Managers help you build a warehouse, manufacturing or logistics system tailored to your specific needs.  We can provide you with multiple options and a quote with quick shipping and expert 24/7 support.