SmartCall Messenger

Our waitlist app improves staff efficiency and increases patient and customer satisfaction. Track wait times, manage customer and patient flow and instantly notify patients and customers via text or page.

Ideal for healthcare and doctors offices, SmartCall Messenger is a HIPAA compliant. Discreetly manage patient flow and send notifications when the doctor or department is ready for them.

The intuitive interface allows staff to send messages to cell phones and pagers. Run reports to see the number of people waiting along with the average wait time.

Additional Features

Our waitlist app helps you manage customer and patient workflow.

Welcome Message

Send a default welcome message automatically or create a custom welcome message when the patient or customer enters the system.

Notes

Easily add notes for so staff can stay updated on details discreetly.

Text Notification

Text patients and customers when it is their turn or welcome them when they enter the waitlist.

Immediate Activation

Get started right away. No set-up needed.

Pager Notification

Easily integrate your paging system for maximum flexibility.

Visual Interface

Full color, at-a-glance view of wait rotation, wait times and paging history.

Secure Communication

The SmartCall Messenger web server is a local, HTTPS envirionment for optimal privacy and security.

HIPAA Compliant

HIPAA, the Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data. Our app, network, and security follow this standard.

Reporting

View waitlist volume and average wait time across specific departments on any given day, week or year. Export reports as needed.

Transmitter

ISTATION Transmitter
(If using a paging system with the app)

Pagers Supported

Admin Reports

How many visits
Wait times
Staff / User on duty
Export to .CSV or .XLS

Web Browsers

Google Chrome
Firefox – version 31.0 or higher
Internet Explorer – version 10 or higher
Opera version 23.0

Departments

Each department has their own waitlist
Add as many departments as needed
Select icon and name for department

Administrative Info

Add a company logo
Edit Company Info
Add/Edit Pagers and Transmitters
Add/Edit Departments
Add/Edit Preset Messages

Manage Staff Access

Add/Edit Users and Passwords
Choose specific names or titles for users
Manage access permissions by department

SMS Texting

Send unlimited SMS to patients or staff
Outgoing texts via secure HTTPS

Operating Systems

Windows
Mac

Supported Browsers

Google Chrome
Firefox -version 31.0 or higher
Opera version 23.0

Languages

American English

You can use SmartCall Messenger as a stand-alone text waitlist app. Or, you can integrate the app with our paging systems.

IStation Transmitter

Optional Pagers

Try these pagers that work seamlessly with SmartCall Messenger.

SmartCall™ Coaster Pager

QuietCall® Coaster Pager

SmartCall® IQ Pager

QuietCall IQ® Pager

Pagers-GuestCall-IQ-Coaster-Commpass_18_v4_250px-web_preview

GuestCall Pagers

Optional Staff / Manager Pagers

Try these staff & manager pagers that work great with HostConcepts®

Alpha-Numeric Pager

StaffCall IQ®