Preparing for Dine-In Guests: 

Let Us Help With Guest Contact Tracing

May 14, 2020 1:16:21 PM

As restaurants begin preparations to reopen their dining rooms they are faced with new social distancing regulations.

Restaurants in the state of Washington will be required to maintain a 30-day log of all customers who have eaten on-premise, complete with email or telephone contact information, under the dining room reopening requirements aired Monday, May 11th by Gov. Jay Inslee.

We can help!

HostConcepts Waitlist & Text App can also record and store your guests' names and the date they dined at your restaurant. 

  • Enter the primary guest contact's name in the waitlist along with their phone number
  • In the notes section, enter the names of the other guests seated in their party

-or-

  • Enter the names and phone # for all guests in the waitlist 
  • Seat all parties off the waitlist

How it works FAQs:

Question:
What tracing information does Host Concepts store?

Answer:
The time the party was seated, the table location, servers name, and guests seated at nearby tables.

Question:
How do I search or retrieve my data in the event I need to trace a guest.

Answer:
Send a request to wecare@jtech.com and we will send you the data via email.


Question:
How long will my guests' data be stored and available to retrieve?

Answer:
40 days


Question:
Will my guests' data be sold, shared with third-parties or used for sales or marketing efforts?

Answer:
No.  Your guests data will kept private and only available to you.

Question:
Will JTECH comply with my state’s data confidentiality and privacy requirements?

Answer:
This is your data and it is incumbent on you to comply with local privacy requirements.  JTECH will only store and retrieve this data for you.  All local compliance requirements must be ensured by the user. 

 

Ask us how HostConcepts can help you keep track of dine-in occupancy too!

We Are Here To Help
800-321-6221