While most people don’t enjoy waiting, it’s inevitable. We wait to get in to see the doctor despite having an appointment. We wait in the checkout line at a department store or at the grocery. We even wait to get gas at a station where the prices are especially low. And we wait for a table at a restaurant, especially during prime dining hours and on weekends. Sometimes we wait patiently and other times less so.
But rarely do we look at the wait from the operators’ perspective. I think we’d all agree that when we’re meeting with the doctor, we appreciate his or her personal attention and care, and sometimes that may take longer than planned which can affect the schedule. We choose to wait to get to a gas pump where we can save $0.10-a-gallon on a fill up. And we often opt to wait for that special booth or a table on a Saturday evening at 7:30 p.m. at one of our favorite restaurants.
Fortunately for the restaurateur, the days of pad and pen are quickly becoming a thing of the past to manage this crucial business process―the Wait List. With the growing popularity of iPads and tablets, there are now cost-effective mobile wait list apps that make this process a breeze. From some of these tablet-based apps, you can simply manage the wait list electronically. Some wait list apps use text messaging for waiting guests, while others also integrate guest pagers which have been a mainstay in restaurants for over a decade. Some wait list apps offer expanded functionality with table floor plans, giving the hostess a bird’s eye view of every table and its status at any given time. And, some […]